Our company adheres to the business philosophy that "product quality is the lifeline of an enterprise, and after-sales service is an extension of quality." Relying on a complete networked after-sales service system, we continuously provide customers with excellent product solutions and all-round technical service support.

We provide you with the most suitable after-sales service:

1. Remote Technical Support

Video call guidance (WhatsApp/WeChat)

Provide operation and maintenance videos

Screen sharing for remote diagnostics

Online troubleshooting (step-by-step confirmation)

2. Free provision of consumable parts or accessories

Free shipping of spare parts (consumable parts, electronic components, small assemblies)

Free shipping of upgrade parts

Free provision of calibration tools (depending on the equipment)

3. Documentation and Technical Support

Detailed Operation Manual

Maintenance Guide

Common Troubleshooting Checklist (FAQ)

Circuit Diagrams and Structure Diagrams (depending on the situation)

Software Updates and Driver Update Files

4. On-site Service (depending on product and cooperation scale)

Distributor on-site service

On-site installation and commissioning by engineers (depending on project)

On-site training during the exhibition

5. Compensation or Discounts (depending on circumstances)

Accessory upgrades

Discount on next order

Extended warranty period

Compensation for transportation damage